The 8 Hidden Anxieties:

What Chronically Ill Patients See When They Look at Your Homepage

PART 2 of 4
by Jeff Rothbeind

Truth Bomb

You were given advice that maKeS perfect sense for traditional marketing.

But that advice does not account for CHRONICALLY ILL PATIENTS LOOKING FOR YOUR HELP.

Traditional marketing was built around a fairly simple assumption:

For a traditional consumer, that can work beautifully.


But your prospective patient are not traditional consumers.


They're arriving with years of symptoms, failed treatments, unanswered questions, skepticism, frustration, and a very real fear of getting it wrong again.


And that changes everything.

They're Not Shopping. They're Searching for Answers.

This is the fundamental mismatch.


Traditional marketing assumes someone is evaluating an offer, but your prospective patient is doing something very different.


They're searching for answers.


They want to know what's happening to them.


They want to know whether someone finally understands what's happening to them.


They want to know whether there is a path forward.


And after years of symptoms, failed treatments, and unanswered questions, they aren't arriving empty-handed.


They're arriving with a set of very real concerns:

  • Validation — Is what I'm experiencing real?
  • Legitimacy — Can I trust this practice?
  • Relevance — Is this actually for someone like me?
  • Efficacy — Can this really help me?
  • Unknown Process — What happens if I take the next step?
  • Access — Can I actually get the care I need?
  • Alternative — Is this really different from everything I've already tried?
  • Pressure — Am I going to be pushed into something?

These are the Eight Anxieties your prospective patients bring with them to the search for answers.


And here's the problem...


You don't get to answer these questions in person.


Not yet.


Your prospective patient is trying to answer them before they ever speak to you.


Which means something has to answer them first.


Something they encounter before they ever get the chance to meet you.


And if that's true...


we may need to rethink what your marketing is actually supposed to do.